Creating Triple 100(R) Operations Excellence
6 Garden Way
Johnson City
TN 37604

423-914-2447

www.McClaskeyExcellence.com

davidmcclaskey@mcclaskeyexcellence.com

 

 

McClaskey Excellence Institute helps leaders make more money with less hassle. We do this by inspiring, enabling, and supporting leaders to create extraordinary organizations through achieving operations excellence. Our classes teach a proven path to take your organization from ordinary to extraordinary in operations. The objective to deliver your products and services to your brand standard, every time. We can show you how to do this with our classes and provide real time support through our coaching and consulting.

Training Courses

Leaders attend McClaskey Excellence Institute training courses because they want to fuel their journey from ordinary to extraordinary. Their goal is to get as close to 100% operations excellence as possible. Each McClaskey Excellence Institute class will get you closer to that goal.

Our training provides a different way of thinking and proven techniques that lead to your next best step toward operations excellence.

Achieving World-Class Results (AWCR)

Our most popular class delivered to thousands of leaders around the world

Proven Path to go from Ordinary to Extraordinary

The most important thing any business can do is to delight its customers so that they will come back and proactively give positive recommendations. You already have great products and services because you already have repeat business. All you have to do to get more repeat business and more positive recommendations is to deliver your products and services to your brand standard, every time. This class will teach you a proven path to do that. The class will teach all the steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money and have more impact with less hassle, this class is for you.

Like all McClaskey Excellence Institute classes, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the four, half-day sessions, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business.

Some (there are many more key take aways) of the Key Topics Covered during the class:

  1. Thinking Differently that Creates Excellence
    • The key paradigms that enables leaders to create excellence
    • How leaders of extraordinary organizations think differently than leaders of ordinary organizations
  2. Focus Excellence
    • Using your Mission to focus everything an organization does
    • The Role of the Operations Leader
  3. People Excellence
    • Enabling high accuracy, engagement, and productivity, while achieving low turnover
    • Concepts extraordinary companies use that makes their hiring process more effective
    • How to enable your people to precisely follow the steps of your process, every time, because they want to
    • Training to 100%
    • Setting up an environment for 100% success
    • Making full use of employees’ time and talent
  4. Process Excellence
    • Designing processes that are both simple and excellent
    • Designing processes for 100%
    • Sustaining improvements over the long term

Who should attend:

  • Organization owners and leaders
  • Operations leaders at all levels
  • Managers and assistant managers
  • HR directors and trainers

Ordinary to Extraordinary (1 day class)

Proven Path to go from Ordinary to Extraordinary

The class will teach the key steps in the process to take your organization from ordinary to extraordinary operations. The steps will be illustrated by role model examples from alumni organizations of this class and Baldrige winning companies. In essence, this class teaches a proven path to maximize the economic impact from your existing operations that you are already paying for. So if you would like to make more money with less hassle, this class is for you.

Like all McClaskey Excellence Institute classes, this class is designed for on-the-job use and immediate implementation using straightforward and proven practices. Between each of the two , half-day sessions, a hands-on assignment will be given so that you can actually start to design and pilot some of the key concepts that you have learned during the class sessions. This class is applicable to any type of organization and business.

Some (there are many more key take aways) of the Key Topics Covered during the class:

 

  1. Thinking Differently that Creates Excellence
    • How leaders of extraordinary organizations think differently than leaders of ordinary organizations
  2. Focus Excellence
    • Using your Mission to focus everything an organization does
    • The Role of the Operations Leader
  3. People Excellence
    • Enabling high accuracy, engagement, and productivity, while achieving low turnover
    • Concepts extraordinary companies use that makes their hiring process more effective
    • How to enable your people to precisely follow the steps of your process, every time, because they want to
    • Setting up an environment for 100% success
  4. Process Excellence
    • Designing processes that are both simple and excellent
    • Designing processes for 100%
    • Sustaining improvements over the long term
Who should attend:
  • Organization owners and leaders
  • Operations leaders at all levels
  • Managers and assistant managers
  • HR directors and trainers
LEAN for Service

Like Achieving World-Class Results, this is an action-oriented course. In this one-day course, we will do a deeper dive into the efficiency side of operations excellence. You will learn Lean principles and tools, see examples of how they are applied in real businesses, and come away with an action plan for your organization.

This course is designed for those who want to turn their business, department, or organization into a lean and profitable operation. In it you will learn how to:

  • Design the value in and the waste out of processes
  • Identify the eight major types of waste
  • Turn a series of small improvement steps into huge savings
  • Use lean tools to eliminate waste in your organization
  • Rapidly improve efficiency and reduce costs while not decreasing effectiveness
  • Use Lean tools to improve at both work and home

Training To 100%

This hands-on workshop will provide proven keys to successful training practices that can take your organization’s performance from ordinary to extraordinary. It’s an overlooked fact that extraordinary organizations have outstanding training processes. They invest in training and don’t settle for less than 100%.

Spectacular Customer Service

This hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main steps that give organizations an edge over their competition.