Modifying the


Retail Model

In the Age of



Polly Flinn – Webinar Talking Points

COVID-19 has quickly changed the way convenience retailers practice business. Protective plexi-glass screens, appreciation/hazard pay, gloves, masks, curbside delivery, and social distancing are just some examples. Are actions such as these temporary modifications to our business model or are they here to stay? 


Study Group member Polly Flinn, President of GetGo and EVP of Giant Eagle in PA, will share her vision for how COVID-19 is permanently changing how retailers go to market.  She will share her and Giant Eagle’s quest to go “touchless” and the specific actions the firm is taking to be a market leader in this new world. 


John Nelson, CEO of Vroom Delivery, will also join us to share trends in home delivery services. Many retailers are successfully using delivery as a mechanism to reduce in-person interaction and boost inside sales in the age of COVID-19.


The complimentary webinar is designed for owners, finance, Ops, marketing, and those interested in planning for our new future. Jed Brewer will moderate the call.  The webinar is co-sponsored by Study Groups and The Below the Line Club and will last approximately one hour.  We invite you and/or members of your team to participate.