Operations Excellence:

How to Move from

Ordinary to Extraordinary

What if there was a strategy that would enable you to more consistently delight your customers mostly with what you are already doing? A strategy that enables you to improve your top line revenue using costs that you are paying out every day? This strategy is called Operations Excellence.


Yes, there has to be a 15% change in what you are doing, but 85% of what you need to do, you are already doing. And the really magical part, is the 15% that you will be doing differently will increase your revenue with little to no increase in your ongoing operating costs. In fact, it might even reduce your overall operating costs while improving your customer delight and repeat business.  Operations Excellence is getting more repeat business and more positive recommendations by delivering your products and services to your brand standard, every time. Sound impossible?


Join us as renowned speaker David McClaskey, President and Founder of McClaskey Excellence Institute (www.mcclaskeyexcellence.com) introduces you to the key steps of a proven path to Operations Excellence. A proven path that will take you from ordinary to extraordinary.


In this webinar, David will:

  • Define what operations excellence is in black-and-white terms
  • Show the economic benefit of operating at an extraordinary level vs an ordinary level
  • Overview a proven path that will take you from ordinary to extraordinary operations


The webinar is designed for owners, general managers, Ops, Marketing, IT, and anyone of any business trying to raise the bar of your company.  Jed Brewer will moderate the call.  The complimentary webinar is co-sponsored by Study Groups and The Below the Line Club and will last approximately one hour.  We invite you and/or members of your team to participate.