Do We Need to Staff Up?

Do We Need to Staff Up?

Jul 15, 2024 | Consulting

Do We Need to Staff Up? A frequently asked question I hear when going onsite to help petroleum companies with their credit and collections strategies is, “do we have enough employees in the department?”  While helpful for internal benchmarking, I do not recommend a...
Beware of Business Complacency

Beware of Business Complacency

May 15, 2024 | Consulting

Beware of Business Complacency  I was reviewing previous BTL newsletters and found the article below, which I originally wrote in 2014.  Ten years have gone by, and due to changing market conditions, the action items are even more applicable today than when the...
Sales & Credit: Why Can’t We All Just Get Along?

Sales & Credit: Why Can’t We All Just Get Along?

Dec 22, 2023 | Consulting

Sales & Credit: Why Can’t We All Just Get Along? At a recent gathering of petroleum credit managers, a brave VP of Fuel asked the credit group “what do salespeople do that annoys you?” The spirited responses came quickly and were mostly related to the fact that...
Three Traits of Effective Managers

Three Traits of Effective Managers

Oct 5, 2023 | Consulting

Three Traits of Effective Managers Working with Credit Managers for the past 10 years has been such an enriching experience and opportunity for my own professional growth that I want to share some really important, simple management techniques I see used very...