Do We Need to Staff Up?

Do We Need to Staff Up?

Do We Need to Staff Up? A frequently asked question I hear when going onsite to help petroleum companies with their credit and collections strategies is, “do we have enough employees in the department?”  While helpful for internal benchmarking, I do not recommend a...
Volatility Isn’t New to the Fuel Markets

Volatility Isn’t New to the Fuel Markets

Volatility Isn’t New to the Fuel Markets  ​ To paraphrase from the software industry: volatility is a feature, not a bug.  But it often bugs fuel marketers and their customers.  It doesn’t have to.​ The fuel buyer’s problem: ​ If they delay buying and the price goes...
What’s Your Company’s Love Language?

What’s Your Company’s Love Language?

What’s Your Company’s Love Language?   The question may sound a little hippie-dippy, but put another way, the question could be: how do your customers know that you care about them? As most of you know, love language refers to the way one prefers to express or receive...
Why Removing the Gray from Your Processes Matters

Why Removing the Gray from Your Processes Matters

Why Removing The Gray From Your Processes Matters Ensuring all of your customers experience and enjoy your product or service with 100% satisfaction every time means writing your processes so that no matter which employee is following them, the outcome meets your...
Brand Strategy: Before You Tie the Knot

Brand Strategy: Before You Tie the Knot

Brand Strategy: Before You Tie the Knot Featured Images: Davis Oil’s (DBA C-Store) brand identity designed by Paragon Solutions, located in Battle Creek, MI I’m a newlywed, and my lovely wife is obsessed with reality T.V., apologies if you or a loved one share this...