Aug 15, 2024 | Consulting, Technology
The Help Desk Whisperer Part 2: Effectively Onboarding Help Desk Analysts In last quarter’s newsletter article, we discussed some key areas of focus to keep your helpdesk employees engaged and empowered to put their stamp on building a successful help desk environment...
Apr 12, 2024 | Consulting, Technology
The Help Desk Whisperer: Maintaining and Retaining Your Help Desk Team This is the first in a series of articles that will be focused on the importance of creating and maintaining a strong Help Desk to support your stores. In this first installment, we will be...
